For Curatr support, the community and support site is the way to go. Curatr has offered our Curatr users access to the support site and community so you can get answers more quickly and avoid the middle person (Humentum).
Visit this site: https://ht2ltd.zendesk.com/hc/en-us/categories/115000180465-Curatr
If you can't find your answer in the knowlege base, post the question on the community. A fellow member or Curatr staff will answer your question quickly, usually within a day.
If you still need help, email firstname.lastname@example.org and we'll escalate your question to our partners at Curatr.